Product Warranty

If you are experiencing an issue with your appliance, we recommend that you check the troubleshooting guides in the user manual first. If it cannot be resolved in this way, please complete the form below and return to us.

We reserve the right to charge for the initial engineer’s inspection and any subsequent repair costs if upon inspection the failure is not covered under warranty. This includes incorrect Installation, neglect, misuse, lack of maintenance, insufficient cleaning and scale build up.

    Faults due to the failure of consumable components, such as doors/seals/handles, incorrect plugs, light bulbs, switches, glass, fuses and any removable items are not covered under warranty and can be purchased by contacting our sales team.

    There are some manufacturers who prefer to deal directly with customers, if your product is one of the following brands, please call direct:

    0844 692222
    0845 111 0538
    Burco (Glen Dimplex)
    0844 815 3737
    0845 111 0538
    01293 652500
    08444 631 263
    01438 363000
    01332 850 090
    01736 241039
    01522 875 520
    0845 1110538
    01483 464 902
    Samsung Microwave
    0845 1110538
    Samsung Laundry
    0330 7267864
    0845 111 0538
    0845 111 0538

    Please make sure that you have your serial number to hand, usually found on a sticker on the back of your product.

    If you have checked the user manual and are sure that you have followed the instructions, you can request a warranty call out by downloading the below forms and emailing them to:

    Warranty Form For Gas Appliances

    Warranty Form For Electrical Appliances