Terms and Conditions

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Ceonline supplies goods and services on a business to business basis, by using our website or placing an order the customer confirms acceptance of these terms and conditions.

About Us

For the purpose of this document, Ceonline Ltd shall be known as the “supplier” and the “customer” shall be the person or persons placing the order

We reserve the right to modify our terms & conditions and your continued custom after changes have been made constitutes your acceptance of this agreement as modified

Our policy is one of continuous improvement, we reserve the right to change specifications to our products or services without notice.

The property in the goods shall remain with Ceonline Ltd until such a time as the invoice and any other invoices to be paid by the customer are paid in full, but the risk in the goods passes to the customer on delivery.

All prices given on our website and literature are given in good faith and are in pound sterling. We reserve the right to refuse any order at our absolute discretion. An order is not accepted until the item has been dispatched.

We do not supply any goods on a trial basis, the customer should always satisfy themselves as to the suitability of a product for their requirements before ordering.

It is your responsibility to ensure that drainage and all power supplies and connections are appropriate for the goods supplied and that the water softeners are fitted in hard water areas. All gas powered goods must be fitted by a GAS SAFE approved fitter and all electrical goods by a qualified fitter. Ceonline Ltd will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation. We take all reasonable care to ensure that all descriptions, details and specifications are accurate. However, all sizes, colours, dimensions and measurements should be treated as being approximate. Full detailed specifications and further advice are available on request.

You must not use, fit or install any damaged or incorrectly supplied goods whether notified to us or not. If you do, you will be deemed to have accepted the goods and Ceonline will accept no further responsibility in relation to such goods. 


Our return policies apply to goods unused and as new, in their original packaging (external & internal) and with all instruction manuals.

Once an item has been despatched, a cancellation for any reason is classed as a return. If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs and a re-stocking fee.

A minimum 30% re-stocking fee applies to goods returned.  However where goods have been ordered directly from the manufacturer then the re-stocking fee will be determined by the manufacturer, this can be anything up to 75% of the invoice value.

Special order and refrigerated goods may not be returned unless found to be damaged or faulty upon delivery.

You can return your order provided you do so at your own cost and within 14 working days from the day after you received and signed for the goods. Goods must not be returned to us without our authorization, you must obtain a returns number. Unsuitable goods or goods ordered in error will be charged a restocking fee.   Please make sure that the goods you order are suitable for your purpose before you place the order.

Within 14 calendar days of receiving your order you may return the goods to us at your own cost provided they are un-damaged, un-used and in their original packaging with all instruction manuals included.

The customer must arrange insurance with the carrier or Post Office when returning goods to cover possible damage or loss in transit for the full value of the item.

If we have to replace any lost manuals or packaging, the cost of this would also become payable by you the customer.

You will be refunded or credited within 14 days for goods returned under the above terms.

Where applicable carriage or postal charges are not refunded in the event of a customer returning goods under our return policies.


Free delivery applies to orders over *£50.00 plus vat to one UK mainland address. UK mainland excludes Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands, Islands and some areas of Scottish mainland.

A signature is required upon delivery for all goods.  The carrier will not leave goods unsigned for.

All items must be removed from their packaging and examined upon delivery for damage or shortage, if you sign for it and have not checked it a claim cannot be established.  The customer must inform Ceonline Ltd within 24 hours of receipt of any damage or shortage to their order.  Your signature alone indicates that the goods have been received in perfect condition, please write "damaged" by your signature if you have not been able to inspect the goods while the driver is there.

You have the right to refuse delivery of a damaged item, please inform us immediately by telephone or email if you have had to do this.

Carriers will make delivery to the door (or site) but not locations within. Deliveries to addresses with a central receiving area will be delivered to that area. Goods are delivered to the receivers address but not necessarily to the named contact.

Should you fail to take delivery at the appointed address and time, goods may be returned to our warehouse or supplier. The costs incurred where goods are returned in relation to failed delivery attempts shall be passed on to you, the customer.

Claims for non delivery of goods must be made to us in writing within 7 days of the invoice date.

You must make sure that you have adequate provision and personnel to receive goods once off-loaded from the vehicle as the driver is under no further obligation from that point. You must make sure that you have checked all dimensions thoroughly and have adequate access for the goods being delivered, particularly large and bulky items.

Ceonline Ltd reserves the right to charge for failed deliveries.

Deliveries required at specific times during the day will be charged extra.


Installation is not included unless agreed in writing.

The customer agrees to indemnify Ceonline Ltd against claims for defects caused to equipment by faulty or inadequate installation.

All gas appliances must be installed by a Gas Safe registered engineer as required by law, and a certificate of installation should be made available to the supplier on request.

All electrical equipment must be installed by a suitably qualified engineer and a certificate of installation should be made available to the supplier on requests.

Any equipment which is required to be connected to the mains water supply should be installed by a suitably qualified engineer and a certificate of installation must be made available on request.

Water softeners must be installed according to the manufacturer’s recommendation. The product's guarantee will be void if limescale is the cause of breakdown.


Goods will be supplied with the manufacturer's (or the manufacturer's appointed agent) warranty and will correspond with their description and specification being free from defects in material and workmanship for a period of 12 months from delivery unless otherwise stated in the product's description or agreed in writing by us.

The Company (Ceonline Ltd) shall be under no liability under any warranty, condition or guarantee if the goods in question have not been paid for in full.

Ceonline shall be under no liability for any defects arising from incorrect installation, negligence, fair wear and tear, damage, incorrect use, or lack of maintenance including following manufacturer’s servicing recommendations.

Where applicable, parts and labour guarantee only applies to goods supplied in the UK Mainland. Some manufacturers operate a “return to base” guarantee whereby the goods must be returned to them, Ceonline does not offer compensation, replacement or loan equipment in these cases. Manufacturers may also wish to inspect items before a replacement is arranged, they reserve the right to do so.

Consumable parts are not covered under guarantee, these include bulbs, door seals and glass.

Ceonline endeavours to handle all service calls quickly and efficiently, in order for us to do this the customer is required to complete a service request form. If a customer requests a service call and no fault can be found with the goods, then payment for the call will be taken from the service request form.

Ceonline will not authorise any warranty call/repair during the warranty period without the prior authorisation (to Ceonline) of the manufacturer (or manufacturer's agent). The manufacturer (or agent) shall dictate the service arrangements.

Except in respect of death or personal injury caused by Ceonline’s negligence, Ceonline is not responsible for any consequential loss or damages connected to the breakdown or failure of goods supplied (including loss of business, contracts or profits).

Exclusions and Limitation of Liability:

Ceonline Ltd makes no warranty for goods or products not manufactured by them. These goods or products are covered only by the original manufacturers (or manufacturer's agent's) warranty if one exists. In no event shall Ceonline be liable for warranty/guarantee on any goods or products that they did not manufacture.

All conditions, or warranties applied by statute or common law are excluded from the Contract.

The buyer shall notify Ceonline within 24 hours from the delivery date of any defect in the quality or condition of the goods or if the goods differ from their description/specification in any way. Ceonline shall have no liability for any defect or failure if the buyer does not report such a loss/defect in reasonable time.

In the event of any valid claim in respect of the quality or condition of any goods supplied by Ceonline that is notified under these terms then Ceonline reserves the right to repair or replace the goods or part in question, refund the price or part of the price of the goods at its sole discretion and shall have no further liability to the Buyer.

Goods replaced by the manufacturer during any warranty period will be guaranteed under the manufacturer's terms for the unexpired portion of the original warranty.

If a customer authorises a repair or work to a product within the manufacturers guarantee period that has not been authorised by the manufacturer then that repair/work may invalidate the product guarantee.

Ceonline shall not be in breach of contract or liable to the Buyer if any delay in supplying goods, or failure to perform any of its obligations in relation to the goods supplied was due to any cause beyond the Ceonline's reasonable control.

Force Majeur
Ceonline shall have no liability for any failure or delay in supply or delivery or for any damage or defect to goods or parts supplied or delivered hereunder that is caused by any event or circumstances beyond our reasonable control (including without limitation, strikes, lockouts and other industrial disputes).


Should any of the conditions herein be in conflict with those of the buyer, these conditions shall prevail. These conditions and any contract entered into shall be subject to and construed in accordance with English law

Placing an order by email, fax, telephone, letter, in person or internet constitutes acceptance of the above terms and conditions.

The price of goods for export/ overseas orders does not include transportation costs or import or export duty or documentation charges of any kind. The payment of which is the responsibility of the recipient of the goods

Leasing is subject to status.

Bespoke fabrications - It is the customer's responsibility to check and sign off the production drawings provided. CE Online accepts no responsibility for errors found once a drawing has been approved.

Age restricted goods are not for sale to persons under the age of 18. By placing an order for knives you are indicating that you are over 18 years of age or over.

Images are for illustration purposes and are an example only. Colour and finish may vary due to computer monitor configuration.

Our email confirmation does not confirm acceptance of your order, we reserve the right to refuse your order any time up until dispatch, at our absolute discretion.

Occasionally an error may cause the price/description published or advertised for Goods to be incorrect, in which case Ceonline shall be under no obligation to honour the incorrect price or Order.

Limitation of Liability

The Customer agrees that Ceonline will not be liable for any losses or damage suffered by the Customer including but not limited to damage to neighbouring or connected items or premises, consequential loss, loss of business, business interruption or loss of time due to the use or purchase of the Goods by the Customer. CE Online will not be liable for any additional damage caused by the Customer’s failure to report a fault or defect in good time or failure to provide reasonable access to the Goods for repairs, service or engineer visits. Nothing in this Agreement shall exclude Ceonline's statutory liability for injury or death.

Goods sold are not insured for delivery unless otherwise confirmed by Ceonline.


Price Match Promise

We guarantee to match or better any nationally advertised price – for the same product under the same terms. Goods must be like for like, in stock, and not on special offer, graded or returned. Delivery terms must be the same as ours. Ceonline’s Price Match Promise is run at our absolute discretion and if we cannot match a price we may decline the order.

Placing an order constitutes acceptance of the above terms & conditions.


Privacy Policy

This privacy notice is issued on behalf of CE Online so when we mention “we”, “us” or “our” in this privacy notice, we are referring to CE Online who is the controller and responsible for this website and processing your data.
This privacy policy explains how we use any personal information we collect about you when you use this website.


What information do we collect about you?

How will we use the information about you?

Marketing Access to your information and correction


Other websites

Changes to our privacy policy

How to contact us

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.
CE Online will not share your information for marketing purposes with external companies. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.


We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Retail Group. If you no longer wish to be contacted for marketing purposes, please email info@ceonline.co.uk

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this we b page. This privacy policy was last updated on 24 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email info@ceonline.co.uk